- Restart the computer. Press the F8 key repeatedly when the screen goes blank.
- Click Safe Mode with Networking, and press ENTER.
- If you are presented with an option to select a version of Windows, select the appropriate version, and then press ENTER.
- After the computer has started in safe mode, test your connection.
If you cannot connect to the Internet when the computer in safe mode, there may be a problem with the network adapter.